Freedom of Information

Publication Scheme

Welcome to Church Avenue Medical Group Publication Scheme. This is the combined Publication Schemes of the following doctors within this General Practice:

  • Dr Derek James
  • Dr Fiona Buckley
  • Dr Rachel Reid
  • Dr Ben Colaluca
  • Dr Jennifer Parkhouse
  • Dr Fiona Ferns

The practice is located at:

54 Church Avenue, Bilton, Harrogate, HG1 4HG Tel: 01423 564168

The combined Publication Scheme is in three parts, as follows:

  • Part One: Introduction
  • Part Two: Classes of Information that we hold
  • Part Three: Index to the Publication Scheme and useful Resources

Part One: Introduction

What a Publication Scheme is 

This combined Publication Scheme (subsequently referred to as The scheme) is a complete guide to the information routinely published by Church Avenue Medical Group. It is a description of the classes or types of information about our General Practitioners and Practice, which we make publicly available. We shall review the Scheme at regular intervals and monitor how it is operating.It is important to us that this Scheme meets your needs and we have designed it to be a route map so that you can find information about Dr Bannatyne & Partners easily.

Unless stated otherwise, the information is available free of charge. The Scheme states how the information can be obtained.

Your rights in relation to Freedom of Information, the Data Protection Act and the NHS Openness Code.

In addition to accessing the information identified in The Scheme, you are entitled to request information about Dr Bannatyne & Partners under the NHS Openness Code 1995. A link to this is available in Part 3. Hard copies are available free of charge from the Department of Health.Sometimes, some or all of the information cannot be provided and we will explain the reasons why not when this happens, such as when the information is of a sensitive, personal or confidential nature.

Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact the Practice Manager or Reception Manager to do this.


We welcome suggestions about how the publications themselves might be improved. Any questions, comments or complaints about this Scheme should be sent in writing to the Practice Manager at Church Avenue Medical Group

If you have a complaint about the operation of the combined Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to the Practice Manager at Church Avenue Medical Group, 54 Church Avenue, Bilton, Harrogate, HG1 4HG. Tel: Harrogate 564168.

If you feel that we have not dealt with your complaint adequately, you may take the complaint further to the Information Commissioner. Details of how to do this are available from the Practice Manager at Church Avenue Medical Group.

Part Two: Classes of Information that we hold

All information at Church Avenue Medical Group is held, retained and destroyed in accordance with NHS guidelines. The information on this Scheme is grouped into the following broad categories:

  1. The NHS and how we fit in
  2. Who we are
  3. Our Services
  4. How we spend public money
  5. Complaints
  6. Regular Publications and Information for the Public
  7. This Publication Scheme

In selecting information which is to be included in each class, we will have to take into account that some of the material included in the contents may have to be exempted from disclosure under the NHS Openness Code or the Freedom of Information Act. This means that sometimes not all of the material can be made available for publication or the material may be edited.

The NHS and how we fit in

The NHS Plan explains how the NHS is changing and sets out how all the different parts function and work together. A copy is available on the Department of Health website; the address is at Part 3 of this Scheme.The practice aims to follow National Institute for Clinical Excellence (NICE) and National Service Framework guidelines. These can also be found on the Department of Health website.The NHS is a very large part of the public sector. A full list of local General Practices can be found on the North Yorkshire Family Health website ( Church Avenue Medical Group provides general medical services for the geographical area shown on the practice leaflet, copies of which are available from Church Avenue Medical Group “Information for patients”.

A full list of our services appears below in Class 3 of the Publication Scheme.

Who we are 

Dr Derek James – Full time

Dr Fiona Buckley – Part time

Dr Jennie Parkhouse – Part time

Dr Rachel Reid – Part time

Dr Ben Colaluca- Full time

Dr Jessica Batten- Part time

Dr Fiona Ferns- Part time

Dr Alex Clifton

Dr Charlotte Young

Dr Emma Hodgson

Advance Nurse Practitioners:

Hazel Hunt
Dawn King

Kathryn Forster
Jackie Dale
Sharon Wilkinson
Rebecca Wood

Healthcare Assistant:
Niomi Macdermid
Jade Andrews-Turner

Caitlin Nixon


Jayne Gotting- Practice Manager
Sarah Bickers – Deputy Practice Manger

Details of the General Practice organisational structure and key personnel are outlined in the practice leaflet “Information for patients”, available free of charge from Church Avenue Surgery, in Reception.

This practice adheres to the national General Medical Services contract and the Partners are independent contractors who have an individual contract with Craven, Harrogate and Rural District Primary Care Trust to provide primary care services for registered patients of the practice.

Some information will be withheld, including personal, confidential information about individuals which is protected by the Data Protection Act 1998.

Our Services

Our services are outlined in the practice leaflet, available from Church Avenue Surgery Reception. This explains the range of services that we provide ourselves or together with other agencies.Some services may involve Information-sharing (e.g. child protection conferences) with other agencies, and our policy on data protection and the protocols we have agreed with other agencies about information sharing arrangements are available at Reception at Church Avenue Surgery free of charge “ The Privacy & Confidentiality of your medical records”.Practice Premises and Hours of opening are set out in the practice leaflet; we have three surgeries at 54, Church Avenue, Bilton. Telephone: 01423 564168. Winksey Cottage, High Street, Hampsthwaite, Telephone: 01423 770802. The practice leaflet explains our arrangements for out of hours cover and emergencies. The partners consult in English; interpreters can be arranged and need to be booked in advance via the Primary Care Trust or by contacting Reception.

All doctors can be consulted about any problem that lies within the practice remit. For particular problems, you may be advised to see a particular doctor after the initial consultation.

There are no doctors with General Practice Special Interest sessions at this Practice.


A copy of the complaints policy for our practice is available at Church Avenue Medical Group Reception.

Regular Publications and Information for the Public

Our policies: confidentiality, zero tolerance to violence, data protection and removal of patients from the practice list is available from Reception at Church Avenue Medical Group free of charge. Information leaflets relating to the clinical services and health services that we provide for patients and the public, and our range of regular publications are freely available at the surgeries, in the Reception areas. Some of this information is of a personal and confidential nature and will be excluded as will any other confidential material. Material relating to the health and safety of specific individuals, as to law enforcement or criminal or regulatory enforcement issues may also be excluded from publication. There may be circumstances where material cannot be released because the appropriate officer designated for these purposes under the Act has taken the view that it may be prejudicial to the conduct of public affairs.

This Publication Scheme

The Freedom of Information Act does not change the right of patients to protection of their patient confidentiality in accordance with Article 8 of the Human Rights Convention, the Data Protection Act and at common law. Maintaining the right to patient confidentiality continues to be an important commitment on our part. To help with this, the Primary Care Trust has appointed someone who is called a Caldicott Guardian, and who has the responsibility to ensure the protection of patient confidentiality. The Caldicott Guardian responsible for Church Avenue Medical Group is: Name: Andrew Clarke Address: Craven, Harrogate & Rural District PCT. The Hamlet, Hornbeam Park, Harrogate, HG2 8REThe Caldicott Guardian oversees the governance of access to patient identifiable information for all the General Practices in the Craven, Harrogate and Rural districts Primary Care Trust.Under Section 19 of the Freedom of Information Act 2000 (there is a link to the Act in Part Three below), each General Practice has a legal duty to adopt and maintain a Publication Scheme for the publication of the information held. The purpose of the Act is to promote greater openness by public authorities which include General Practitioners. From 2005 it will also oblige the General Practice to respond to requests for the information which they hold and is recorded in any form and it will create a right of access to that information. These rights are subject to some exemptions which the General Practice has to take into account before deciding what information can be released. The Scheme will help you to find all the information which the General Practitioners in Church Avenue Medical Group publish.The Scheme aims to make as much information available as possible about Church Avenue Medical Group, on a continuous basis. We will continue to add to the information here proactively and regularly. Whenever we make any changes to any of the information above, we will ensure that the Publication Scheme reflects these changes.

The cost of information.

For the most part, we will charge you for only original prints or copies. Some information is available free, but for others, there may be a charge. The charges will vary according to how information is made available.

Charges are as follows:

  1. A charge of 10 pence per side for original prints or copies. A stamped addressed envelope must accompany any requests for information to be sent by post. We will not provide printouts of other organisation’s websites.
  2. Leaflets and brochures – free of charge for leaflets or booklets on, for example, services we offer to the public.
  3. Email – The practice does not currently use e-mail for communication with patients. We will advise of any change to this policy.

The charges will be reviewed regularly.

Part Three: Useful Resources

Web sites and addresses:

Information Commissioner, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF

Departmental Correspondence, Unit Lord Chancellor’s Department Selbourne House 54-60 Victoria Street London SW1E 6QW

Enquiries, HMSO, St.Clements House 2-16 Colegate Norwich NR3 1BQ –

Craven, Harrogate and Rural District Primary Trust, The Hamlet, Hornbeam Park, Harrogate, North Yorkshire, HG2 8RE

Department of Health, Quarry House, Quarry Hill, Leeds LS2 7UE
Department of Health, Richmond House, 79 Whitehall, London SW1A 2NS

North Yorkshire Family Health Service
4th Floor Ryedale Building
60 Piccadilly, York YO1 9PE

Department of Health, PO Box 777 London SE1 6XH


NHS Openness Code

FOI Act 2000

Code of Practice under Section 45 FOI Act 2000

Code of Practice under Section 46 FOI Act 2000


Material available through this Publication Scheme is subject to the General Practice’s copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium provided it is done so accurately in a manner which will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance Notes see